Submit a Support Request
Ticket Priority
Normal
Your everyday work requests would be classed as ‘normal’. We aim to serve these requests within 48 working hours.
High
More time-sensitive work that needs to precede any previous requests you have already made through the portal.
Urgent
Mission critical requests such as website, email or other outages that directly impact business & operations are urgent.
Request Types
Website Changes
Visual, usability or content changes for your website. Content creation, updates and adding promotions/seasonal content such as popups or banners.
Website Support
Any usability, content or other issues on your website. Please attach a screenshot of the issue you are having to help our support team identify the issue.
Email & Communication
Marketing
All requests relating to your Social Media, SEO, Paid Ads and any other active marketing campaigns.
Billing
Questions or requests related to your billing, subscription and account details.
General & Other
All requests that do not come under any other category, including general questions or requests.
“My vision for 617 Web Marketing is to be the most personalised, caring marketing company. I'm so very excited for you to try our new support tool and hope it will help you get your work done faster and better than ever before.”
